Account Manager Voluntary Internship
About us
Iterpro Sports Intelligence is an all-in-one sports data management platform that connects organization members, centralises technologies and data from every department and turns them into actionable insights to support clubs in making better decisions faster, from the pitch to the board. Iterpro helps sports organizations build a bespoke digital framework that streamlines communication and workflow across several clubs’ areas and brings the club’s strategic information right at the fingertips of their decision-makers so they can be always in control. Iterpro Sports Intelligence is providing a 360° solution for club management that covers a very wide range of topics related to sports management such as player performance analysis, technical profiling, medical procedures and statistics, administration, transfer market, legal contract management, and club financials.
For this reason, working at Iterpro represents a very rich experience where you will achieve a wide knowledge of management, technology, and its application in the sports industry. Being a part of the team will represent actively participating in a revolution in the critical decision-making process in the sports industry worldwide. Iterpro is a fast-growing company that has already secured important deals with well-renowned sports clubs and partnerships with industry big players, generating business traction and brand awareness. The seeds are rooted and the company is now aiming for an international scale.
Based in the UK and operating in 20+ countries, Iterpro Group International Limited is composed of passionate, self-driven, and proactive profiles who are looking to enter the fast-paced and vibrant industry of sports. At the moment Iterpro is looking for recruiting smart and talented professionals that will add value to the business and work in a high-standard sport élite environment. In such a top priority Itepro is going to respond just to really motivated, capable, and aware applicants. For this reason, working at Iterpro represents a very rich experience where you will achieve a wide knowledge of management, technology, and its application in the sports industry. Being a part of the team will represent actively participating in a revolution in the critical decision-making process in the sports industry worldwide.
What you’ll be doing
We are looking for passionate professionals to provide a great customer experience. The key purpose of this role is to provide training, education, and ongoing support to a select customer base with solutions. The successful candidate will assist with the company’s daily operations. The position may require both remote and on-site customer visits to teams and organizations to facilitate the best-practice use of our technology. You will also work closely with our sales and business development managers, partners, and professionals throughout our network to provide product demonstrations and support sales and new business opportunities with sports federations leagues and clubs.
- Account management and monitoring of our client base
- Managing customer inquiries, executing first-layer screening, bug reporting, and communication with the IT team
- Maintenance and improvement of customer support processes such as updating customer guide and tutorial
- Perform product demonstrations and company presentation
- Product delivery, account setup, and educating customers on best practices utilizing
- Provide evidence-based, scientific materials for marketing, internal and external purpose
- Competitors and sports innovation technology landscape monitoring
- Software testing, reporting, and test data management
- R&D, third parties integrations, and UX improvements based on client’s feedback
Requirements
- English language – Minimum Intermediate
- Proficient with computers, Microsoft Office, and basic IT knowledge
- Solid interpersonal and communication skills
- Strong analytical skills with the ability to generate and present clear reports to stakeholders.
- Remote and smart working ability
Preferred
- Bachelor’s degree in Exercise and Sport Science or any other Sports related degree
- Proficient in statistical analysis of large data sets
- Experience with sports tech tools such as AMS, GPS tracking, video analysis, biometrics and fitness trackers
- Experience working in a sports organization of any level
Why you will like to work at Iterpro
- INNOVATION & EDUCATION. Iterpro challenges to grow and experiment with the latest technologies. The company’s members always maintain a growth mindset and invest deeply in employee development. Conference and workshop attendance are part of the formation process together with career coaching done by professionals.
- FLEXIBILITY. Work distribution can also be arranged based on your personal needs. Freelance contracts are minimum 1 year, and renewable with negotiation on end. Other than that, Iterpro offers 100% smart working.
- FUN. Working with Iterpro will give the chance to support famous and international sports clubs and organizations; all the excitement linked to this fantastic industry will surely give the drive to a full daily life.
- BENEFITS. If needed, we will provide you with a company laptop to put yourself in the best condition to do your job and perform your tasks.
- BONUS. We offer a very competitive compensation plan, so you will be rewarded for the results achieved.